Shipping & Delivery Policy

Shipping & Delivery Policy – Apex MensWear

At Apex MensWear, we aim to deliver your order quickly, safely, and reliably. This Shipping Policy explains how and when we deliver orders within the United Kingdom.

1. Delivery Areas

  • We deliver across the United Kingdom (England, Scotland, Wales, and Northern Ireland).

  • Currently, we do not deliver to PO Boxes, BFPO addresses, or outside the UK.

2. Delivery Times

  • Orders are processed within 1–2 business days after payment confirmation.

  • Standard delivery time is typically 3–7 business days, depending on your location.

  • Express delivery options may be available at checkout (subject to availability).

  • Delivery times are estimates and may be affected by external factors such as courier delays, strikes, or customs checks.

3. Delivery Costs

  • Delivery charges will be clearly displayed at checkout before you confirm your order.

  • Standard delivery fees apply across the UK.

  • Free delivery may be offered for orders above a certain value (when applicable, stated on our website).

4. Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking details (if available).

  • You can track your parcel through the courier’s website using the tracking number provided.

5. Failed Deliveries & Incorrect Information

  • Please ensure your delivery address is complete and accurate.

  • If a delivery fails due to incorrect address details or missed delivery attempts, you may be responsible for additional shipping fees.

  • If the package is returned to us due to incorrect details, we will contact you to arrange re-delivery (additional charges may apply).

6. Risk of Loss

  • Risk of loss or damage to the goods passes to you once the order has been delivered.

  • If you notice any visible damage upon delivery, please inform the courier immediately and contact us within 48 hours.

7. Delays Beyond Our Control

  • We are not liable for delays caused by events outside our control (e.g., courier strikes, severe weather, customs delays).

  • If a significant delay occurs, we will contact you with updates and offer the option to cancel your order for a full refund.

8. Contact Us

For any questions regarding shipping and delivery, please contact us at:

📧 support@apexmenswear.com
🏢 MONTANO BEHAVIORAL SERVICES LLC, 11174 Southwest 71st Lane, Miami, Florida 33173, United States