Returns & Refunds Policy

Returns & Refunds Policy – Apex MensWear

At Apex MensWear, we want you to be completely satisfied with your purchase. This policy explains your rights to return items, request refunds, and what conditions apply under UK consumer law.

1. Your Right to Cancel (Cooling-off Period)

  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days from the date you receive your goods, without giving any reason.

  • To exercise this right, you must notify us within the 14-day period by email at support@apexmenswear.com.

  • Once you have notified us, you have another 14 days to return the item(s).

2. Returns Conditions

To qualify for a refund:

  • Items must be returned unused, unworn, and in original packaging, with all tags still attached.

  • Items must be returned securely packaged to avoid damage in transit.

  • You are responsible for return shipping costs unless the item is faulty or not as described.

3. Items That Cannot Be Returned

For hygiene and safety reasons, the following items are non-returnable unless faulty:

  • Underwear

  • Swimwear

  • Personalised or custom-made products

4. Faulty or Incorrect Items

  • If you receive an item that is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015.

  • Please contact us at support@apexmenswear.com within 30 days of receipt to arrange a free return.

5. Refunds

  • Once your return is received and inspected, we will notify you by email.

  • Refunds will be issued to your original payment method within 14 days of receiving your returned items.

  • If you cancel your order before dispatch, we will refund you within 14 days of your cancellation request.

  • Shipping costs are refundable only if the product is faulty or not as described.

6. Exchanges

We do not offer direct exchanges. If you wish to change an item, please return it for a refund and place a new order.

7. How to Return

To initiate a return:

  1. Email us at support@apexmenswear.com with your order number and reason for return.

  2. We will provide return instructions, including the return address.

  3. Pack the item securely and ship it back using a trackable service.

8. Contact Us

For any questions regarding returns or refunds, please contact our support team:

📧 support@apexmenswear.com
🏢 MONTANO BEHAVIORAL SERVICES LLC, 11174 Southwest 71st Lane, Miami, Florida 33173, United States